Download AppDownload AppClose

Refund and Return Policy

The policy of return of money was developed for the purpose of reduction of financial and legal risks of the Company, observance of the principles of the Policy of counteraction of money-laundering and countering of financing of terrorist activity.

The company has the right unilaterally block entrance to the private profile, to suspend the trade activity on accounts, to cancel the demand for input-output, or to make return of money, if the source of money or activity of the Client contradicts  the policy of money laundering and financing of terrorism.

The company doesn't cancel the realized commercial transactions, therefore the company has the right to return money to the sender, if within a month from the moment of replenishment,  trading activity was not recorded on trading accounts.

The company has the right at certain objective reasons, and in case of need to make return of money, received through any payment system, including credit/debit cards. Thus return of money will be executed on electronic purses, and bank details which the client used to input money.

In the case of the company classifying activity of the client as inappropriate, or contradicting the initial purpose of the use of company services, where there is direct, or indirect, illegal, or unfair intention, the company reserves the right to work within this document, without informing the client beforehand.

Upon replenishment of the trading account by cash card, the client undertakes not to submit the application for response of the payment, which is already enlisted into the trading account to the bank, or to supplier of the credit/debit cash card, both at the time of, and after completion of the use of company services. If the company nevertheless receives a payment comment according to the transaction, we reserve the right to block n entrance to the private profile, freeze the current balance of the client, and send money back onto the personal account of the client, following  payment of all services and commissions.

The company will take all necessary measures to prevent and block both input and withdrawal by third parties of money from the customer account. Input and output of money from the account can be carried out only by the owner of said account.

Once a withdrawal request is submitted, it can take 12 Trader up to three business days to process the request. Once the request has been approved, please allow an additional 5-7 business days for the funds to show in your account. Cancelling your account - There is no additional cost if you would like  to cancel your account, just place a withdrawal request, and inform us about your desire to close your account. Withdrawals will be processed as per the withdrawal procedure outlined above.

 
 
CallEmail